TERMS OF SERVICE
CUSTOM WEBSITE DESIGN
The design process for your website or blog begins with a short questionnaire. The questionnaire will help me get an idea of your style and preferences for the design. Once the questionnaire is received, I will schedule a planning call to discuss the information and design direction. The design process does not begin until the planning call is complete, and we have decided on a deadline for the project. Once an initial design is sent, you are allowed to make two rounds of revisions, if needed. If, you are still not completely satisfied with the designs after the revisions, you can continue to commission Brooke Bennett :: Creative Solutions at the rate of $50/hr.
All copy, images, logos, branding, etc needs to be provided by the client. I am happy to discuss basic content creation with you, if needed. However, I am a website designer and virtual assistant, and really don’t consider content creation my forte. I will be happy to recommend some very talented independent graphic designers and copywriters who do phenomenal work.
I do my very best to deliver your completed project as soon as possible. Custom Design packages average 2-4 weeks from concept to installation. An initial design is sent to you in about a week after your project start date. One-Page websites usually only take 3-5 days, usually less. Of course these are based on average times, and can change due to delayed communication, extra add-ons, etc. The main cause of delays are usually attributed to delays in my receipt of the creative content for the site. You can also contact me to see if a rush option is available for your project.
I prefer to communicate by email, as it is my fastest method of contact. Once you contact me, you will get a response within 24-48 hours. During the design phase, it is very important that we communicate often so that we can get your project finished as soon as possible.
After three months of no communication from a client, the project will be archived. To resume and complete the project, there will be a fee of $300.00.
Custom Design Support:
Four working days of support will be available following the completion of your project- starting on the day your website or blog is installed. It will be your responsibility to bring to my attention any things (bugs and problems with your site…not content changes) that may need to be edited/tweaked. Any work requested after these four days will be charged by an hourly fee of $50/hr.
If you are purchasing a custom design or one-page design package, you will be sent a work agreement to sign electronically. The agreement will need to be signed by both of us before your project start date.
Hosting & Installation:
If you need to purchase hosting or a domain, I highly recommend Blue Host or Twenty70 hosting. Please note that WordPress will need to be installed on your website before I can install the new design.
Payment and Refund:
Brooke Bennett :: Creative Solutions accepts payments with PayPal and Credit Cards. All payments are due up front prior to the project start date. A 50% deposit is required to reserve the project start date on the calendar. Once an order or deposit is placed and payment is made, it is non-refundable. The remaining balance is due on or before your project is released on your domain.
Hours of Operation:
My normal office hours are Monday-Thursday, 9am-5pm, Fridays 9am-3pm, excluding US holidays.
All designs are tested and compatible with the latest versions of Google Chrome, IE, Mozilla Firefox, and Safari. .
You will own the graphics and other visual elements that are created for this project. Brooke Bennett :: Creative Solutions also requires a link to be displayed at the bottom of your new website or blogsite for the duration of the use of the design. I also reserve the right to display and link to your completed project on blog posts and through social media (Pinterest, Facebook Page, etc) ..
By purchasing from Brooke Bennett :: Creative Solutions, you agree to the terms listed above.
The Site and Service contain intellectual property owned by Brooke Bennett and Brooke Bennett :: Creative Solutions including trademarks, copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site or Service
Content or intellectual property, in whole or in part, without our prior written consent.
Should you purchase any product or service from Brooke Bennett :: Creative Solutions, you may not market and/or re-sell the product or service for yourself or any business under any circumstance. Brooke Bennett :: Creative Solutions reserves the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.
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